There might be a couple of reasons why your headset is not connecting to your app. Our team has come up with a checklist to support you:

  • Please ensure your headset has been charged for at least 1 hour prior to stimulation 
  • The Flow headset is that it is not paired through Bluetooth settings on your phone. Instead, it should automatically connect the first time you start a stimulation session within the app. There are step-by-step instructions in the app that will guide you through the connection process 
  • Location Services needs to be enabled on your device, and the Flow app has location permissions enabled. These settings can be found in the system settings of the app. This is needed to scan for the headset 
  • Try restarting your phone and trying again, before contacting support


If you have already tried the above and still have problems, please reach out to our support team at support@flowneuroscience.com and describe what steps you have taken and what happens. We will be happy to help and ensure everything works smoothly.