Flow Neuroscience - Support

Questions about use 11

• What does Flow feel like?
• When can I expect to feel better?
• For how long should I use Flow?
• Do I need a mobile device (iOS/Android) to use Flow?
• Can I use the Flow headset without the app?

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Returns, shipping and delivery 10

• How long does it take for my order to be delivered?
• Am I entitled to a refund?
• How do I return my device and request a refund?
• Is Flow available in my country?
• Is it possible to make a special arrangement regarding shipping

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Safety and efficacy 16

• Why should I consult a healthcare professional before using Flow?
• Do I need a prescription to use Flow?
• Is Flow safe to use?
• What is the significance of the CE certification?
• Should I stop taking antidepressants while using Flow?

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Rental 12

• Do I need to order pads myself when I am renting Flow?
• How to change shipping address for pads delivery?
• How to change subscription payment details?
• When will I get my pads?
• Subscription Refund Policy

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App 8

• What does the app cost?
• Videos don't work in the app
• Do I need the app to use Flow?
• Do I have to complete the courses in the app?
• What do the courses in the app do?

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