Please try charging your headset for at least 1 hour with another USB charger and/or micro USB cable. This would help determine whether it's the charger or the headset battery.
If you are still having issues, you may have unfortunately received a defective device. To initiate and process a warranty claim, please contact support@flowneuroscience.com with the following details:
- The email address used for the device purchase and/or the order number.
- A detailed description of the problem and troubleshooting steps you have taken
- The serial number located below the QR code on the headband.
- Your preferred shipping address.
Upon receiving this information, our team will assess the claim and, if covered under warranty, send a replacement headset.
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