The Flow warranty covers manufacturer defects. To initiate and process a warranty claim, please contact support@flowneuroscience.com with the following details:
- The email address used for the device purchase and/or the order number.
- A detailed description of the damages along with pictures, if possible.
- The serial number located below the QR code on the headband.
- Your preferred shipping address.
Upon receiving this information, our team will assess the claim and, if covered under warranty, send a replacement headset. During this period, we advise refraining from using the headset if you suspect it is damaged.
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