Rental

Questions about rental

Do I need to order pads myself when I am renting Flow?
No, pads will be automatically delivered to your shipping address at regular intervals.  The first delivery will be after 1 month, and then every 2 months....
Mon, 4 Apr, 2022 at 2:40 PM
How to change shipping address for pads delivery?
If you are renting a Flow device and want to change the address your pads are shipped to please follow these steps: - Login to your flow web account. -...
Mon, 4 Apr, 2022 at 2:39 PM
How to change subscription payment details?
If you are renting a Flow device and want to update your credit card please follow these steps: - Login to your flow web account  - You will be prompted ...
Wed, 22 Jun, 2022 at 12:06 PM
When will I get my pads?
If you are a Flow rental subscriber, pads are delivered after 1 month and then after every 2 months. You will get an email when pads are shipped out. It...
Mon, 4 Apr, 2022 at 2:01 PM
Subscription Refund Policy
We provide free returns for all Flow devices that are purchased directly from our website and are returned from the countries where we are available (EU, UK...
Wed, 24 Aug, 2022 at 12:35 PM
Can I pause the rental subscription and re-start at a later date?
It is not possible to pause the subscription.  If you’d like to stop the monthly subscription you have to return your Flow.
Mon, 4 Apr, 2022 at 11:43 AM
Can I pause the refill headset pads refill delivery?
Yes, you can pause the refill pads for 1 month at a time.  Pausing pad deliveries must be initiated by the user. If not paused, refill pads will continu...
Mon, 31 Oct, 2022 at 1:42 PM
I haven't received any refill headset pads, why?
It could be because your payments have failed. If you need to update your payment details, follow this link. If it’s not because of failed payments, ple...
Mon, 4 Apr, 2022 at 11:37 AM
How do I cancel the monthly subscription?
To cancel your monthly subscription please complete the cancellation form.  By completing this form, your monthly payments will be paused and a return s...
Tue, 3 May, 2022 at 3:12 PM
What date is the monthly subscription fee occurring?
Your subscription will begin once your device is shipped. You will be notified via email of your shipment and payment.  This date will serve as the same...
Mon, 4 Apr, 2022 at 11:30 AM