Rental

Questions about rental

Do I need to order pads myself when I am renting Flow?
The following applies for purchases and rentals through the Flow website in the EU, UK, Norway, and Hong Kong. No, pads will be automatically delivered ...
Fri, 13 Jan, 2023 at 10:37 PM
How to change shipping address for pads delivery?
The following applies for purchases and rentals through the Flow website in the EU, UK, Norway, and Hong Kong. If you are renting a Flow device and ...
Fri, 13 Jan, 2023 at 10:38 PM
How to change subscription payment details?
The following applies for purchases and rentals through the Flow website in the EU, UK, Norway, and Hong Kong. If you are renting a Flow device and want...
Fri, 13 Jan, 2023 at 10:38 PM
When will I get my pads?
The following applies for purchases and rentals through the Flow website in the EU, UK, Norway, and Hong Kong. If you are a Flow rental subscriber, pads...
Fri, 13 Jan, 2023 at 10:38 PM
Subscription Refund Policy
The following applies for purchases and rentals through the Flow website in the EU, UK, Norway, and Hong Kong. We provide free returns for all Flow de...
Fri, 13 Jan, 2023 at 10:39 PM
Can I pause the rental subscription and re-start at a later date?
The following applies for purchases and rentals through the Flow website in the EU, UK, Norway, and Hong Kong. It is not possible to pause the subscript...
Fri, 13 Jan, 2023 at 10:40 PM
Can I pause the refill headset pads refill delivery?
The following applies for purchases and rentals through the Flow website in the EU, UK, Norway, and Hong Kong. Yes, you can pause the refill pads for 1 ...
Fri, 13 Jan, 2023 at 10:40 PM
I haven't received any refill headset pads, why?
The following applies for purchases and rentals through the Flow website in the EU, UK, Norway, and Hong Kong. It could be because your payments have fa...
Fri, 13 Jan, 2023 at 10:41 PM
How do I cancel the monthly subscription?
The following applies for purchases and rentals through the Flow website in the EU, UK, Norway, and Hong Kong. To cancel your monthly subscription pleas...
Fri, 13 Jan, 2023 at 10:41 PM
What date is the monthly subscription fee occurring?
The following applies for purchases and rentals through the Flow website in the EU, UK, Norway, and Hong Kong. Your subscription will begin once your de...
Fri, 13 Jan, 2023 at 10:42 PM