Rental

Questions about rental

Do I need to order pads myself when I am renting Flow?
No, pads will be automatically delivered to your shipping address at regular intervals. The first delivery will be after 1 month, and then every 2 months.
Tue, 8 Dec, 2020 at 9:39 AM
How to change shipping address for pads delivery?
If you are renting a Flow device and want to change the address your pads are shipped to please follow these steps: - Browse to https://flowneuroscien...
Tue, 19 Jan, 2021 at 5:14 PM
How to change subscription payment details?
To update your credit card used for Flow rental please follow these steps: - Browse to https://flowneuroscience.com/account/ - Create a password and log in...
Tue, 5 Jan, 2021 at 10:37 AM
When will I get my pads?
If you are a Flow rental subscriber, pads are delivered after 1 month and then after every 2 months. You will get an email when pads are shipped out.
Tue, 5 Jan, 2021 at 9:54 AM
Refund policy Rental Flow
Full refund if: The headset is returned to Flow within 2 weeks from when you received it and the headset is unused (no headset pads has been used) you will...
Mon, 22 Feb, 2021 at 8:18 AM
Can I pause the rental subscription and re-subscribe later, without returning Flow?
If you’d like to stop the monthly subscription you have to return Flow.  It is not possible to pause the subscription.
Fri, 26 Feb, 2021 at 3:08 PM
Can I pause the refill headset pads refill delivery?
No, it is not possible to pause the headset pads refill delivery. The headset pads will be sent out automatically as long as the subscription is running. Wh...
Fri, 26 Feb, 2021 at 3:18 PM
I haven't received any refill headset pads, why?
It could be because your payments have failed. If you need to update your payment details, follow this link. If it’s not because of failed payments, pl...
Fri, 26 Feb, 2021 at 3:29 PM
How do I cancel the monthly subscription?
Follow this link https://flowneuroscience.com/home/return-policy-warranty/ and submit the digital form called “Follow this link to cancel a rental subscrip...
Fri, 26 Feb, 2021 at 3:31 PM
What date is the monthly subscription fee occurring?
The same date as you placed the original order. If you placed the original order on the 5:th the monthly payment will occur on the 5:th of every month. Make...
Fri, 26 Feb, 2021 at 3:32 PM