The following applies for purchases and rentals through the Flow website in the EU, UK, Norway, and Hong Kong.

If you are renting a Flow device and want to change the address your pads are shipped to please follow these steps:

- Login to your
 flow web account.

- You will be prompted to create a password. Note this is not the same password as used in the Flow app.

- Once logged in, select the Addresses tab to the right.

- Edit your shipping address.

- Make sure to check the option "Update the Shipping/Billing Address used for all of my active subscriptions".

- Press Save.