If you have purchased your own Flow device
Yes, you can send the headset back to us within 30 days and get a refund, as long as the device is undamaged. Flow Neuroscience will cover the return shipping cost for orders sent from the countries in which Flow is currently available. For more information, refer to our Return policy.

 

If you have opted to rent a Flow device
Yes, you can send the headset back to us within 2 weeks of delivery and get a refund, as long as the device and pads are unused. Flow Neuroscience will cover the return shipping cost for orders sent from the countries in which Flow is currently available. For more information, refer to our  Return policy. Once you start using the headset or pads,  you can end the rental period at any time and return the headset. In this case, there will be no refund on the cost that you have paid.