If you are not satisfied with your device, we happily offer a full refund and free return within the first 30 days of your purchase and/or rental (counted from when the device was confirmed to be shipped). 

After the first month, we happily provide free returns for all Flow devices that are purchased directly from our website and are returned from the countries where we are available (EU, UK, Norway and Hong Kong). 

Please follow the instructions for cancelling and returning your device found here. 

If you had issues or believe something is wrong with your Flow device please let us know. You may be eligible for a warranty. Information regarding the product warranty can be found here