Returns, shipping and delivery

How long does it take for my order to be delivered?
Orders placed before 11.00 AM on workdays are shipped the same day. Orders placed after 11.00 AM are shipped the next day. Estimated arrival time is 1-3 bus...
Tue, 5 Jan, 2021 at 9:40 AM
Am I entitled to a refund?
If you have purchased your own Flow device Yes, you can send the headset back to us within 30 days and get a refund, as long as the device is undamaged. F...
Tue, 5 Jan, 2021 at 9:41 AM
How do I request a refund?
Please refer to our Return policy.
Tue, 5 Jan, 2021 at 9:42 AM
Is Flow available in my country?
Flow is currently available in the EU, UK, Switzerland, Norway, Hong Kong. We are working on making the device available in other countries. Please, join ou...
Tue, 5 Jan, 2021 at 9:43 AM
I would like to make a special arrangement regarding shipping. Is that possible?
Unfortunately, we can’t make special shipping arrangements outside the countries in which Flow is currently available. We are working on making the device a...
Tue, 5 Jan, 2021 at 9:43 AM
How much does Flow cost?
Flow tDCS (with a supply of headset pads for 20 sessions) costs £399 / €459 / 4 990 SEK to buy your own device. We now offer a monthly rental solution and p...
Tue, 5 Jan, 2021 at 9:43 AM
How much is the shipping cost?
Flow headsets are delivered via free express shipping (1-3 business days). For users who already own the headset and want to refill pads for a follow-up ca...
Tue, 5 Jan, 2021 at 9:44 AM