Returns, shipping and delivery

Am I entitled to a refund?
If you are not satisfied with your device, we happily offer a full refund and free return within the first 30 days of your purchase and/or rental (counted f...
Tue, 21 Feb, 2023 at 4:49 PM
How much does Flow cost?
The Flow tDCS headset varies in pricing, pending your purchase option and currency. Please refer to the Shop page for more details. The Flow App is free...
Thu, 22 Dec, 2022 at 12:40 PM
Is Flow available in my country?
Flow is currently available in the EU, UK, Norway, and Hong Kong. The Flow device is also available only through various healthcare providers and Depressaof...
Tue, 5 Apr, 2022 at 2:57 PM
How long does it take for my order to be delivered?
The estimated arrival time for DHL Express (EU) shipping is 1-3 business days (included for shipping of all headsets) while standard shipping is estimated a...
Fri, 13 Jan, 2023 at 10:44 PM
How do I return my device and request a refund?
If you are not satisfied with your device, we happily offer a full refund and free return within the first 30 days of your purchase and/or rental (counted f...
Tue, 21 Feb, 2023 at 4:52 PM
Is it possible to make a special arrangement regarding shipping
Unfortunately, we cannot make special shipping arrangements outside the countries in which Flow is currently available (countries include the EU, UK, Norway...
Tue, 12 Apr, 2022 at 11:09 AM
How much is the shipping cost?
Flow headsets are automatically prioritized free of charge for express shipping (1-3 business days).  For users who already own the headset and want to ...
Fri, 13 Jan, 2023 at 10:47 PM
Is my Flow under warranty?
Yes, Flow ensures that the device is warranted against defects in materials and workmanship for the below period depending on product selection: Purchased...
Wed, 24 Aug, 2022 at 12:34 PM
When can I expect a reply to my request/question from support?
Thank you for reaching out to our support team.  We strive to reply to all requests within 2 business days. We greatly appreciate your patience as we wa...
Wed, 8 Jun, 2022 at 4:57 PM
Conditions that may impact shipping and delivery services
Weather and other service disruptions Seasonal weather events (such as severe winter storms or wildfires) and other disruptions (such as power outages, sp...
Thu, 15 Dec, 2022 at 2:50 PM