Returns, shipping and delivery

How long does it take for my order to be delivered?
Orders placed before 11.00 AM on workdays are shipped the same day. Orders placed after 11.00 AM are shipped the next day. Estimated arrival time is 1-3 bus...
Wed, 10 Feb, 2021 at 11:28 AM
Am I entitled to a refund?
If you have purchased your own Flow device Yes, you can send the headset back to us within 30 days from order date and get a refund, as long as the device...
Wed, 10 Feb, 2021 at 11:11 AM
How do I request a refund?
Please read our Return policy.  Rental Return request   (For our rental customers paying a monthly fee) Own a Flow Refund request (For our customers...
Wed, 10 Feb, 2021 at 11:49 AM
Is Flow available in my country?
Flow is currently available in the EU, UK, Switzerland, Norway, Hong Kong. We are working on making the device available in other countries. Please, join ou...
Tue, 5 Jan, 2021 at 9:43 AM
I would like to make a special arrangement regarding shipping. Is that possible?
Unfortunately, we can’t make special shipping arrangements outside the countries in which Flow is currently available. We are working on making the device a...
Tue, 5 Jan, 2021 at 9:43 AM
How much does Flow cost?
Flow tDCS (with a supply of headset pads for 20 sessions) costs £399 / €459 / 4 990 SEK for Own a Flow. We now offer a monthly rental solution and pay-in-in...
Wed, 10 Feb, 2021 at 11:52 AM
How much is the shipping cost?
Flow headsets are delivered via free express shipping (1-3 business days). For users who already own the headset and want to refill pads for follow-up care...
Wed, 10 Feb, 2021 at 11:54 AM