Returns, shipping and delivery

How long does it take for my order to be delivered?
The estimated arrival time for express shipping is 1-3 business days (included for shipping of all headsets) while standard shipping is estimated at 7-11 bu...
Tue, 5 Apr, 2022 at 2:31 PM
Am I entitled to a refund?
If you are not satisfied with your device, we happily offer a full refund and free return within the first 30 days of your purchase and/or rental (coun...
Wed, 24 Aug, 2022 at 12:32 PM
How do I return my device and request a refund?
If you are not satisfied with your device, we happily offer a full refund and free return within the first 30 days of your purchase and/or rental (counted f...
Wed, 24 Aug, 2022 at 12:33 PM
Is Flow available in my country?
Flow is currently available in the EU, UK, Norway, and Hong Kong. The Flow device is also available only through various healthcare providers and Depressaof...
Tue, 5 Apr, 2022 at 2:57 PM
Is it possible to make a special arrangement regarding shipping
Unfortunately, we cannot make special shipping arrangements outside the countries in which Flow is currently available (countries include the EU, UK, Norway...
Tue, 12 Apr, 2022 at 11:09 AM
How much does Flow cost?
Flow tDCS (with a supply of headset pads for 20 sessions) costs £399 / €459 / 4 990 SEK if you purchase Flow. We also offer a monthly rental solution (subsc...
Wed, 24 Aug, 2022 at 12:34 PM
How much is the shipping cost?
Flow headsets are automatically prioritized free of charge for express shipping (1-3 business days).  For users who already own the headset and want to ...
Tue, 5 Apr, 2022 at 2:53 PM
Is my Flow under warranty?
Yes, Flow ensures that the device is warranted against defects in materials and workmanship for the below period depending on product selection: Purchased...
Wed, 24 Aug, 2022 at 12:34 PM
When can I expect a reply to my request/question from support?
Thank you for reaching out to our support team.  We strive to reply to all requests within 2 business days. We greatly appreciate your patience as we wa...
Wed, 8 Jun, 2022 at 4:57 PM
How can I order my subscription or device in Euros?
At the moment, the website currency is dependent on the website language which is indicated in the upper right corner of the page.  By using the DE we...
Fri, 22 Apr, 2022 at 8:54 AM