We provide free returns for all Flow devices that are purchased directly from our website and are returned from the countries where we are available (EU, UK, Norway and Hong Kong).


To return your device, please complete the digital return request
. 


By completing this form, your monthly payments will be paused and a return shipping sheet will be emailed to you. Please use this shipping sheet when returning your device and the costs of shipment will be covered by Flow Neuroscience. Once the device is returned, you will receive a confirmation email and your account will be deleted.

If you are returning your Flow device within your first month of use, we also provide a full refund for your experience and appreciate you having tried Flow.


Please read our return policy.