Full refund if:

The headset is returned to Flow within 2 weeks from when you received it and the headset is unused (no headset pads has been used) you will get a full refund.

All other returns:

If Flow is returned and has been used (one or more headset pads sachets opened) or if returned unused but more than 2 weeks has passed, from receiving it, the subscription is cancelled. No refunds.

Read more about our return policy here: https://flowneuroscience.com/home/return-policy-warranty/